1. About this policy
Dg Krupa Pty Ltd is an Australian proprietary company registered under an Australian Business Number (ABN), providing professional business and consulting services from Melbourne VIC. We are committed to protecting the privacy of our clients, website visitors and business contacts. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
This policy applies to all personal information collected by us through this website, by email, and in the course of providing our consulting services.
2. Personal information we collect
The personal information we collect is generally limited to what is reasonably necessary for our business activities. This may include:
- Your name and the name of your organisation;
- Your email address and other contact details you choose to provide;
- Business information relevant to an enquiry, engagement or quote request;
- The content of any message you send to us through our website forms or by email;
- De-identified website usage data collected through cookies and analytics tools.
We do not collect sensitive information (such as health information or information about beliefs or affiliations) unless it is reasonably necessary for a permitted purpose and you have given your consent.
3. How we collect personal information
We collect personal information directly from you wherever practicable, including when you:
- Complete a form on this website, such as our contact or quote request forms;
- Send us an email;
- Engage us to provide business or consulting services;
- Interact with our website, where cookies and analytics tools record usage patterns.
In some circumstances we may receive personal information from third parties, such as a colleague who refers your enquiry to us, or publicly available business sources. Where this occurs, we will handle that information in accordance with this policy and the Australian Privacy Principles.
4. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
- Responding to enquiries and providing information about our services;
- Preparing quotes and proposals for prospective clients;
- Delivering, managing and administering our consulting engagements;
- Invoicing, record-keeping, accounting and compliance with Australian laws;
- Improving the content, performance and security of this website;
- Sending occasional updates about our services, where you have opted in. You may opt out of marketing communications at any time by replying to any message or emailing us.
We will not use or disclose your personal information for any purpose that is unrelated to these purposes unless we are permitted or required to do so by law, or you have consented.
5. Disclosure to third parties
We do not sell or rent personal information. We may disclose personal information to third parties only where reasonably necessary, including to:
- Service providers who host our website, email systems or business software;
- Professional advisers such as accountants, auditors or lawyers, where required for our business operations;
- Government bodies, regulators or law enforcement agencies where we are required or authorised by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.
6. Cookies and website analytics
This website may use cookies and similar technologies to support core functionality and to understand, in aggregate and de-identified form, how visitors use the site. You can configure your browser to refuse cookies or to alert you when cookies are being used; doing so may affect some features of the website.
7. Security and retention of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include appropriate technical and organisational safeguards suited to the nature of the information.
We retain personal information only for as long as is reasonably necessary for the purposes described in this policy, or as required under Australian record-keeping and taxation laws. When information is no longer required, we take reasonable steps to destroy it or to ensure it is de-identified.
8. Access to and correction of your personal information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you, and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period and, where we agree to provide access or make a correction, we will do so without charge in most circumstances.
9. Complaints and feedback
If you believe we have breached the Australian Privacy Principles or this policy, please contact us with the details of your concern. We take privacy complaints seriously and will acknowledge and investigate your complaint promptly, providing a written response within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
10. How to contact us
All privacy enquiries, access requests and complaints can be directed to:
Dg Krupa Pty Ltd
Melbourne VIC, Australia
Email: ceo@dgkrupaau.space
We aim to acknowledge all privacy correspondence within five business days.
11. Changes to this policy
We may review and update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, and the "last updated" date above will be revised accordingly. We encourage you to review this page periodically.